Here are answers to some common questions about the Conferencing Collaboration

14 entries

Why my VC322 voice is so low, how do I adjust it on my PC?
please set it on your PC For example, on window system, go to your voice setting as below Need more help? »» Contact us
Why do I see the mirror image when I use the flip mode?
The mirror is determined by the videoconferencing software For example Skype is mirror but zoom is normal
 Skype

 Zoom
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Does PTZ App still remember the camera settings after I unplug the power?
How can I see the opposite image in my system ?
Go to PTZ App and select the Filp optoin from off to on Need more help? »» Contact us
Do I need to install Displaylink driver while using VB342+?
There are two types of connection. For Type 2, no need to install Displaylink driver. For Type 1, PC with Win10 v.1083 or later, Displaylink driver should be already available. For PC with Win 7or 8 or MAC OS, please install Displaylink driver manually via PTZapp. Need more help? »» Contact us
How can I change manual smart frame to auto smart frame
Please press smart frame buttonon the remote for 1 second to switch between auto/manual smart frame. Need more help? »» Contact us
Why can’t I connect wireless speaker phone with VB342+ via Bluetooth pairing
VB342+ is only designing for wireless connecting with mobile phone/PAD/Laptop devices, not for external speakerphone. Need more help? »» Contact us
How do I control two cameras by using one remote control (1 VC520+CAM520/CAM530 )?

Please check all software version are the latest version:

  1. PTZ App : 1.2.1046.50 (Windows) /1.2.1042.45 (Mac)
  2. VC520 : 0.0.0018.02
  3. CAM340 : v0.0.2006.06

The CAM340 and VC520 can be control by one remote.Please refer as below steps:

Step 1. Please go to AVer official website to download PTZApp.

Step 2. Plug your CAM340 and VC520 into your computer and turn on PTZApp and then you will see as below

Step 3. Go to the VC520 setting “Pick your remote control”.

Step 4. Go to the VC520 setting “Change Binding” and set the VC520 to “2” and then save it.

Finally, you can control your cameras by one.

  • Button [1] is for CAM340
  • Button [2] is for VC520

  • Need more help? »» Contact us
    PTZApp can get the CAM340, but it shows nothing (black screen) on the camera view. How to solve it?
    Re-install the firmware. The new version of PTZApp and Firmware for resolving this issue has been delivered. (Assume there was any action by remote controller or Keyboard leading to the incorrect data transfer caused previous updating failure.) Need more help? »» Contact us
    Individually connect CAM340 and PanaCast2 to Biamp Devio, CAM340 powered by USB3.0 only. Sometimes CAM340 cannot work normally. How can I do?

    Select “Isochronous” in the “USB Data transfer model” on PTZApp, it will improve the compatibility for the connection to Mac system.

    Need more help? »» Contact us
    What to do if CAM340 video stream gets flickering?
    Update the firmware of CAM340, the flickering issue has been resolved in the new firmware. Need more help? »» Contact us
    What does the pop-up screen which shows a flashing power connection issue means?

    It means the unstable power supply may influence the function of CAM340, please plug-in the AC adapter to CAM340.

    Need more help? »» Contact us
    Does VC520 supports manual focus function ?

    Please adjust the camera focus on the PTZApp as below:

    Need more help? »» Contact us
    I use the video conference software and it gets the camera name, but no image, what is the problem?

    Please check any other software which occupies the camera.

    Need more help? »» Contact us