CP864I/CP754I/CP654I

Here are answers to some common questions about the Interactive-Flat-Panel

9 entries

How can I get MyndShare software activation key?
  • when you Purchase AVer IFP comes with a activation key that can install two laptop or desktop.
  • if you do not receive or lose key , please contact and provide IFP serial number to us immediately.
  • If you want to experience MyndShare, please contact us, we will provide you a trial key for 30 days. Need more help? »» Contact us
  • AVer IFP Screen Share Frequently Asked Question
  • please kindly download detail information :
  • http://www.averusa.com/classroom-technology/downloads/AVer-IFP-Screen-Share-FAQ.pdf Need more help? »» Contact us
  • What’s the AVer CP series screen share network requirements?
  • please kindly download detail information :
  • http://www.averusa.com/classroom-technology/downloads/AVer-IFP-Screen-Share-Network-Requirements.pdf Need more help? »» Contact us
  • Why AVer IFP itself doesn’t have sound output?
  • 1.Make sure no mute IFP and level of volume.
  • 2.Make sure IFP connect to speaker or other 3.5 mm audio equipment.
  • 3.If under input source mode, please make sure your device audio source output is AVer IFP. Need more help? »» Contact us
  • why AVer IFP can’t input 4K resolution from my device ?
  • 1.Make sure your device itself supports 4K resolution output.
  • 2.If your laptop or desktop display doesn’t support 4K resolution, please switch display mode to “Duplicate” or “Projector only” (hot key: Windows Key + P ) , then to adjust IFP display resolution to 4K (3840*2160) .
  • If you don’t know how to change screen resolution of display in Win 10 , please link : https://www.tenforums.com/tutorials/4910-change-screen-resolution-display-windows-10-a.html
  • 3.If you have device connect to IFP HDMI-out port, please also make sure it support 4K or not. It also affects IFP 4K resolution input. Need more help? »» Contact us
  • How to work AVer IFP system firmware upgrade locally ?
  • 1.Make sure AVer IFP connect to internet via WIFI or Ethernet.
  • 2.Under IFP android system , press ''Application'' icon , then to enforce System update.
  • IFP itself will download , un-Zip , install , and reboot system automatically. Total process needs around 20-25 minutes. (Depending on the speed of the network) Need more help? »» Contact us
  • Can the communication APPs be installed to the unit for the con-call purpose?
    No, AVer does not allow any unauthorized APPs to be installed. For con-call purpose, please execute embedded APP - ZOOM. Need more help? »» Contact us
    Why the touch is not working when connecting touch USB cable to HDMI 1 under VGA?
  • If the signal input is under HDMI 1, please connect the USB touch cable to TOUCH-USB1.
  • If the signal input is under HDMI 2, please connect the USB touch cable to TOUCH-USB2.
  • If the signal input is under HDMI 3, please connect the USB touch cable to TOUCH-USB3.
  • If the signal input is under HDMI 4(MHL) or VGA, please connect the USB touch cable to TOUCH-USB4. Need more help? »» Contact us
  • How to enable the touch function if connecting to PC or Mac?
    Kindly connect both the touch USB cable and input signal cable (HDMI/VGA) to the unit. No additional driver is needed. Need more help? »» Contact us