WebTool

Here are answers to some common questions about the Conferencing System

6 entries

Why can’t I connet to WebRTC with SSL/TLS certificate on Google Chrome browser?
A: The issue is coming with chrome version 84 which was released in July 2020, Google chrome deprecate TLS 1.0 and TLS 1.1 so for the sites which are using these TSL version you will face this error: NET:ERR_SSL_OBSOLETE_VERSION

To solve this problem, open chrome and paste chrome://flags/#legacy-tls-enforced. Then choose disable option and you will have to relaunch the chrome browser again.

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Why can't I connect to WebTool?
  1. Please check if your video conferecing system can be connected with the correct IP address.
  2. Make sure port 80 is forwarded for AVer VC system's IP.
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Why can't I sign in WebTool?

Please check your password for webtool again.

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Why Can't I see the virtual remote on the web?

Please move the cursor to the center right , there is a remote control icon.

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How should I turn off the live monitoring mode?

Please move the cursor to the top left corner and click the camera icon.

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How should I bring up the Home menu?

Either click the HOME or press ESC.

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