Camera & Display

Here are answers to some common questions about the Conferencing System

8 entries

Why is the display screen blurred / out of focus?
  1. Check if the camera lens is clear and its sticker / protector is removed.
  2. Press ''Enter'' on the remote controller to auto focus the camera.
  3. Try to refocus your external projector.
Need more help? »» Contact us
Why can't the camera focus?

The distance between camera lens and items needs to exceed 1.5M in order to focus.

Need more help? »» Contact us
Why does my screen ripple / flicker?

Please press ''Settings'' > ''Video / Audio'' > ''Camera'' and adjust ''Frequency'' to auto mode or the mains frequency in your area.

Need more help? »» Contact us
Why can't I control the PTZ camera?

Check If the cable is conneted correctly, select camera mode in order to operate it.

Need more help? »» Contact us
Can I use different video encoding standards ( H.263 / H.263+ / H.264 ) in a meeting?
What would the menu show if HDMI1, HDMI2 and VGA are connected?

Default will be on HDMI 1, if you want to show on VGA or HDMI 2, press and hold ''Dual'' for 3 seconds.

Need more help? »» Contact us
Why does my video have poor image quality?

The image quality you wish to use may require more bandwidth from your internet connection. Lowering the desired image quality may improve the overall performance.

Need more help? »» Contact us
Why is my far site unable to control my local camera?

Far site camera control is set to ''on'' by default. If this option is enabled and you still have issues, confirm with your network admin to ensure the proper ports are open.

Need more help? »» Contact us