Basic Check

Here are answers to some common questions about the Conferencing Collaboration

9 entries

What do the factors affect to the quality of USB videoconferencing system?
USB device
  1. Check that the USB cable is firmly connected
  2. USB extender and USB multiport adaptor need to be on the below operation mode.
    USB2.0=> high speed
    USB3.2=>Gen1x1 (Usb3.1 GEN1)
  3. The computer operation system supports UVC/UAC
    Windows 7and above or Apple Mac OS: 10.11 or higher
  4. Check if the USB port on your PC is USB2.0 or USB3.0.
    USB cameras cannot support USB1.0.
  5. USB Data transfer mode: Bulk/ isochronous
    We recommend that Microsoft Windows series use Bulk and Apple Mac series use isochronous.
CPU performance
  • 2.4GHz Intel Core 2 Duo processor
  • 2GB RAM or more
  • Hard drive space for recorded videos
  • 4K@30fps or 1080P@60fps require higher system configuration
Software

Please choice the AVer camera/ microphone/ speaker device on the videoconferencing software.
For example, choice the CAM340 on Zoom

Network condition:

Need more help? »» Contact us
What operating systems support the Aver USB videoconferencing system?

The computer must support both plug and play and UVC (USB video class) /UAC( USB Audio Class )functions. The operating systems are as below:

  • Microsoft Windows 7/ Windows 8.1/ Windows 10
  • Apple macOS: 10.11 or higher
  • Chrome OS: Chromebook 2.9.0.1547.70, Platform 4319.79.0
  • Android: Android 7.0 or higher
Need more help? »» Contact us
Do the AVer USB cameras need additional driver ?
No, they don’t. All the Aver USB video conferencing systems support operating systems that have plug and play functions. The UVC (USB Video Class) is natively embedded on the operating systems. For the reasons, all the functions and features of Aver USB video conferencing systems are based on the UVC /UAC standard, so user does not need to install the additional drivers. Need more help? »» Contact us
How do I connect the Aver USB videoconferencing system?
All Aver USB video conferencing systems support plug and play function. You just plug firmly the USB cable to the computer USB port. Need more help? »» Contact us
What is the difference between USB2.0 and USB3.0 on the CAM340/ CAM340+ /VB342 /VB342+ /CAM540?
The resolution between USB2.0 and USB3.0 is different. USB2.0 cannot support 1920x1080 60fps, 2160x3840 30fps, but USB3.0 can. Need more help? »» Contact us
What does the Troubleshooting mean on the AVer PTZApp?
The item is for the Aver Researcher and Development departments inspection. When you click the item, the PTZApp will a .zip file. The file includes the log, application information, and local site photo. You can email Aver to help RD for troubleshooting. Please mail us as below link: http://www.aver.com/technical-support Need more help? »» Contact us
The video quality is not acceptable in the local site, what should I do for the problem?
Please check your PC performance.
Please check the specification of the videoconferencing software and see if it is capable to handle the high resolution image during the meeting. Need more help? »» Contact us
Why the image is so bad during the meeting?
Please check your PC requirement for the videoconferencing software
The video resolution and the frame rate per second are determined by the bandwidth and video codecs. Both the bandwidth and video codecs are related to the video conferencing software. You can check the setting on your conferencing software application provider. For example, let’s take an example of VC322 and ZOOM meeting.
Need more help? »» Contact us
Why my voice from system is not clear. What should I do?
  1. Check your videoconferencing, boardcasting, and other software get the device. (For example, let’s join the ZOOM meeting by using AVer’s VC322.)
  2. Choice the AVer VC322 to be the main camera source in ZOOM meeting.
  3. Please do the self-test on the microphone and speaker
  4. when you are during the meeting,please check your PC requirement for the videoconferencing software.
    The audio is determined by the bandwidth stability and audio codecs. Both the bandwidth stability and audio codecs are related to the video conferencing software. You can check the setting on your conferencing software application provider. For example, let’s take an example of VC322 and ZOOM meeting
Need more help? »» Contact us