VCLink & ScreenShare

Here are answers to some common questions about the Conferencing System

9 entries

Why I can’t share my camera video from VCLink with Android phone?
Currently, this feature only support on iOS (iPhone / iPad) version. Need more help? »» Contact us
Why I get “Reject by remote” when try to establish the connection on ScreenShare?
ScreenShare only works when there’s VC calls establish. Need more help? »» Contact us
Why I am getting a “Present Failed” message?
If you are calling a system that does not belong to SVC series, make sure that the system supports enabling H.239 or BFCP features. Please contact the system administrator for further details. Need more help? »» Contact us
Where can I find VCLink?

You can use your iPad, iPhone or Android mobile device to download VCLink in related app store for free.

Need more help? »» Contact us
Why can't I use VCLink on my iPhone / iPad / Android mobile phone?
  1. If you use 3G to sign in VCLink, make sure port forwarding is done for port 50000~50001 and status of the system.
  2. If you use Wi-Fi, please check its AP share the same LAN with your video conferencing system.
Need more help? »» Contact us
Why cant I share the snapshot or picture from VCLink?

Please check if your video conferencing system is on call, sharing feature only avaialble when calls is established.

Need more help? »» Contact us
Why cant I share the live video from andorid phone?

It’s a limitation from Andorid.

Need more help? »» Contact us
Why can't I sign in ScreenShare?
  1. If you use 3G to sign in VCLink, make sure port forwarding is done for port 50000~50001 and status of the system.
  2. If you use Wi-Fi, please check its AP share the same LAN with your video conferencing system.
Need more help? »» Contact us
Why can't I use ScreenShare?

Please check if your video conferencing system is on call , sharing feature only avaialble when calls is established.

Need more help? »» Contact us