Codec

Here are answers to some common questions about the Conferencing System

28 entries

Why isn’t there any audio during the call?
Check that the relevant microphones are not muted and/or adjust the volume of your speaker. If you have attached an external speaker, please check that it is properly connected to the system. Need more help? »» Contact us
Why I am getting a “Present Failed” message?
If you are calling a system that does not belong to SVC series, make sure that the system supports enabling H.239 or BFCP features. Please contact the system administrator for further details. Need more help? »» Contact us
Does SVC series allow the user to save preset camera positions?
Yes, SVC series can save up to 10 preset positions for the camera. Each preset can remember the vertical and lateral rotation of the camera as well as the level of magnification. Need more help? »» Contact us
Why can’t I get the correct aspect ratio?
By default SVC is able to automatically detect your monitor aspect ratio and output correct format to monitor / projector. There are also options to manually change different resolutions and aspect ratios for two monitor outputs (1080P – 16:9, 720P – 16:9, XGA – 4:3) under “General Setting” and “Monitor”. Need more help? »» Contact us
Why is there no image/video on the screen?
First, check that all connections are properly plugged in and match the diagrams in the user manual. Next, check that the TV or LCD monitor is powered on, and verify that the TV or LCD monitor’s input is set for your SVC series video conferencing system. Lastly, make sure that you have selected the correct input source for your SVC series video conferencing system. Need more help? »» Contact us
What type of warranty comes with SVC series?
SVC series video conferencing system comes with a standard 3-year warranty for the main parts and labor. Accessories, such as the cables and remote control, are only covered by a 1-year warranty. Need more help? »» Contact us
I do not see a ''##'' or ''**'' function. Can I dial extensions using SVC series?
When a call is established with an MCU unit, users will be asked to enter the PIN or room number with the pound sign “#”. Press “Far/Near” on the remote control once the call is connected, then press the number keys and use the “←” as “ # ”. Need more help? »» Contact us
How does SVC series display multiple sites and/or content during a call?
SVC series presents users with selection of screen layouts to select from during calls. Press “Layout” on the remote control to change it. Need more help? »» Contact us
Can I call to a Skype for Business ID from SVC series while a SIP / H.323 video conferencing is ongoing?
Yes. Unlike other video conferencing systems, SVC series is able to invite a Skype for Business ID to join an ongoing SIP / H.323 video conference. SVC series allows multiple participants calling via SIP, H.323 or Skype for Business to be in same video conference meeting. Just simply enter a Skype for Business contact ID, you can invite the ID into a meeting. Or, calling SVC registered ID from Skype for Business software could also join the ongoing meeting. Need more help? »» Contact us
Can SVC series support dual content sharing and what is the highest resolution in content sharing?
Yes, SVC series support dual content sharing from HDMI in and DVI in. SVC supports 1080P (1920 x 1080) resolution and transmit maximum 60 frames per second during content sharing. Need more help? »» Contact us
Why does my system not detect my USB device?
Please unplug your USB device and wait for approximately 10-15 seconds, then plug it into the system again. Your USB devices need to be one of following file formats: FAT32, NTFS, EXFAT. Need more help? »» Contact us
How do I check the call statistics during the conference?
Press ''Info'' on the top-left corner of the remote control to verify your call statistics. Need more help? »» Contact us
How can I enter meeting ID or access code to a MCU or cloud base meeting room from SVC series?
To enter meeting ID / access code to a MCU / cloud base meeting room, you need to switch control flag from near-side to far-side by pressing “Far/Near” on the remote control. After pressing “Far/Near”, a red, person icon will appear onscreen, indicating the site that will receive the meeting ID or access code. This “Far/Near” control switch could also be used to control far side camera, if the feature is enabled. Need more help? »» Contact us
How do I upgrade/update my SVC series video conferencing system?
To ensure the best performance of system, we suggest you update your system regularly to latest released firmware from AVer website. Firmware updates can be done locally with a USB flash drive or remotely using Webtool. Please contact AVer Technical-Support for update assistant. Need more help? »» Contact us
How do I reset the administrator password on SVC series?
Why is it that when I try to make a call, the message “Call Failed” appears on the screen?
There are many possible reasons that SVC series cannot connect your calls. Here are few steps for quick trouble shooting: First, check the IP address, your tried to call, is correct. Then, verify the other site has not set its video conferencing system to “Do Not Disturb” or is simply not picking up the call. Finally, verify that you are not calling a system that already has reached maximum number of sites. Need more help? »» Contact us
Is SVC series compatible with legacy H.320 ISDN video conferencing systems?
No. SVC series does not support direct H.320 ISDN call on its own. If you have a gateway or MCU capable of bridging H.323 and H.320 systems, then you should be able to use your SVC series with H.320 systems. Need more help? »» Contact us
Does the SVC series support Microsoft Skype for Business Online or On-Premises?
Yes, SVC series support both Microsoft Skype for Business Online and On-Premises account. You can use either cloud-base Microsoft Office365 account or on-premises account on your own hosted Microsoft Skype for Business / Lync server. Need more help? »» Contact us
Can SVC100 make multi-party call?
No, you cannot make multi-party calls. But you can purchase additional license key to add more point to make multi-party call. Need more help? »» Contact us
Does SVC series work with Microsoft Skype for Business or Microsoft Lync?
Yes, SVC series support Microsoft Office 365 - Skype for Business, Skype for Business 2015, 2016 or Microsoft Lync 2013. Need more help? »» Contact us
Is SVC series compatible with other video conferencing units?
Yes, SVC series are compatible with major video conferencing systems with H.323 / SIP protocols. Need more help? »» Contact us
System bootup and stop on blue bar
Why is my remote controller insensitive?
  1. Replace with new battery.
  2. Sensor is located on the camera , make sure you point to the camera and IR is blinking.
Need more help? »» Contact us
Why can't I update the firmware?
  1. Make sure you unzip the downloaded file from Aver download center.
  2. Check the dowloaded file size is match with the one form the Aver download center.
Need more help? »» Contact us
Why can't the video/photo be archived in USB drive?

Please check if the file system of your USB drive is FAT32.

Need more help? »» Contact us
Why can't I share my content with others?
  1. Please check if your network is working (Port Forwarding).
  2. Plug VGA cable into your computer / laptop.
  3. Press ''''Presentation'''' button on remote controller to selec VGA.
Need more help? »» Contact us
Why Cant I see the Home menu with VGA monitor connected?

Replace with another VGA cable and make sure its 15 pins are functioning.

Need more help? »» Contact us
Can I connect DVI to VGA and HDMI on EVC300 / 900?

The adapter only support DVI to HDMI.

Need more help? »» Contact us