Wireless visualizers

Here are answers to some common questions about the visualizer (document camera)

44 entries

what’s the meaning of F70W Wi-Fi indicator ?

Wi-Fi indicator light shows :

  • No light > USB mode , and not Wi-Fi connected.
  • Blue flash > Wi-Fi streaming.
  • Soild bule > Wi-Fi connect to router , but not start streaming > press switch button > switch to USB mode.
  • Orange flash > Wi-Fi search / reconnect.
  • Soild orange > Wi-Fi power save mode > press switch button > orange flash.
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Why the Sphere2 can't show the F70W live image when connected via mini USB ?
Please kindly confirm F70W under WIFI or USB mode . if the WIFI indicator shows flash or solid light , then press WIFI button and switch to USB mode . Need more help? »» Contact us
What does the F70W solution provide?
F70W streams live video wirelessly to your iPad, Android, Windows 8 tablet, or PC/MAC so you can keep your mobile devices mobile. The camera can be placed anywhere in the room giving you more opportunity to actively engage with students. Use the F70W to stream content from a student's desk and showcase their work in the classroom. The F70W document camera allows you to work with others without being tied to the camera or a single position. If you need to connect to a traditional projector/LCD, the F70W also comes with HDMI input and output for a direct connection. You can use the USB cable to also connect the document camera to your computer and stream video via USB. Need more help? »» Contact us
Battery and usage
Upon using the F70W for the first time, it is recommended that users charge the battery for at least 2 hours prior to document camera use. Need more help? »» Contact us
How many hours will a fully charged F70W document camera last?
Approximately 6 to 6.5 hours. The F70W is equipped with a 6-cell battery park (similar to a laptop). When the camera is not being used, please plug in the power adapter to charge the document camera to maintain full efficiency and longevity of battery. Need more help? »» Contact us
Can this product support the flipped classroom model where students learn new content online via video lectures from home and apply what they learn in the classroom?
Absolutely! The free AVer software allows you to present, annotate, record, and stream lesson plans through sites such as YouTube™, Dropbox™, Google Drive, etc. Please download the free AVer A+ Suite software. Need more help? »» Contact us
Can I connect the F70W to my computer?
Yes, you can connect the F70W document camera to your PC/Mac wirelessly or through USB using the AVer A+ Suite software. This software is free and downloadable at:
Window Version
MacBook Version
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Does the F70W have a built-in microphone?
Yes, the F70W comes with an onboard microphone and can be utilized as an USB Audio source in many third party applications such as Skype, Hangout, etc. Need more help? »» Contact us
Can I record videos on the F70W?
Yes, you will need to insert a standard SDHC card. Please use the ''Class 6 or above'' on the SDHC card (See examples below). A Class 6 or Class 10 card will give you the best read/write performance when using 1080P HD recording on the F70W. The F70W document camera supports SDHC cards ranging from 4GB to 32GB in size. Please format the card using the onboard formatting tool prior to toggling the recording. Audio will pick up from the built-in microphone on the F70W document camera. Need more help? »» Contact us
How do I playback the video?
You can insert the SDHC card with the recorded video clip(s) and play back from a computer. The file records as a standard MP4 video file (1920x1080 @ 30fps). You can also play back the video from the F70W document camera directly by using the ''playback'' feature. Need more help? »» Contact us
Can I use the F70W document camera as my primary Skype or Hangout (or other various video conferencing software) camera?
Yes, the F70W comes with native driver support on your PC/MAC. You can utilize the camera as though it is a Web/USB camera for all your video conferencing needs. Need more help? »» Contact us
What is the difference between a F70W document camera and a standard document camera?
Not only does the F70W provide diverse options with HDMI (input and output) and USB connectivity, but it allows you to stream via Wi-Fi to your computer/laptop/tablet. Truly a jack-of-all-trades document camera! Need more help? »» Contact us
Is the F70W still charging while plugged into the AC adapter and the document camera is turned off?
  1. Yes, when plugged into the AC adapter, the F70W is charging even when it is turned off and no LED indicators are displayed.
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How do I keep the battery in an optimal state?
  1. If possible, full battery discharges should be avoided because this stresses the battery. A full discharge occurs when the F70W completely runs down in battery power and powers off by itself. It's recommended that users perform partial or frequent charges instead of performing a full discharge followed by a full charge. Avoid extreme heat and also cold conditions as these extremities can also permanently reduce the battery life.
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How do you turn the F70W completely off and not have it on standby mode?
  1. Unplug the AC adapter, and then hold down the Power button until the unit completely shuts off.
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When booting up the F70W there's no image on the screen. How long does it take for the F70W to completely boot up?

It takes about 90 seconds for the camera to boot up completely. You will see an AVer splash screen at various points throughout the boot time. If the projector or LCD screen still shows a blank screen:

  • Please check to see if the HDMI cable is inserted into the HDMI output of the F70W document camera.
  • Make sure the dongle on the side of the F70W is set to ''RGB'' if you are connected via HDMI and ''TV'' if you are connected to a TV via the RCA cable.
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What do I do when I first turn on the F70W and(Battery) LED shows an Orange color?
Plug in power adapter to charge the battery for about 2 hours before using it for the first time. Need more help? »» Contact us
How do I secure access to my F70W through a password?
  1. You would need to download the A+ Suite software and use the PC or MAC to secure access to your F70W.
  2. Launch the ''Device Manager'' application found under the ''AVer Information Inc'' -> A+ Suite folder.
  3. Make sure your computer is connected to the same Wi-Fi network the intended F70W(s) is connected to.
  4. Select ''Advanced Setting''.
  5. Make sure the document camera(s), which is already connected to the Wi-Fi network is turned on. Also, it is recommended that the F70W(s) be plugged in.
  6. All F70W(s) located in the same network will be listed as shown in the figure above.
  7. The F70W(s) will show up as ''Locked''. Click on ''Unlock'' to change the settings of each F70W.
  8. The default password for F70W is ''admin''. Once you have entered the password, the status changes to ''Free''.
  9. Once the F70W status is free, highlight the desired F70W and select ''Edit''.
  10. Check the ''Use Passcode'' box and enter the password you wish to use. When you are finished, press ''OK'' to confirm the changes. You will then be prompted to enter this password when you wish to connect to this F70W.
  11. For additional security, you may also protect the unlock feature once you connect to the F70W. The password is ''admin'' by default, but you may change this by selecting ''Change admin password'' and entering in a new password in the configuration window.
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The F70W Wi-Fi connection shows ''None'' on the OSD menu.
Press ''Menu'', go to the Wi-Fi setting page to connect and select ''Rescan'' to have the system re-scan the airwaves again. Need more help? »» Contact us
There is still no SSID detected on the F70W after re-scanning.
Please check the Wi-Fi dongle and make sure it is properly inserted into the F70W. Make sure when the system starts, the dongle emits a blue light. Otherwise, check the Wi-Fi Router to make sure it is running. You may have to check with your local system administrator to determine the nature of the problem and call AVer tech support. Need more help? »» Contact us
The F70W is connected to my PC via the USB cable, but I still can't see the live image on Sphere2.
Please check the F70W onboard keypad and make sure the WiFi LED '''' is turned off, if it is showing a constant blue color please press '''' to turn it OFF. Next, re-open Sphere2 and select the camera from the ''Visualizer'' icon as indicated in the picture below. Need more help? »» Contact us
The F70W is streaming to my iPad and PC, but I am experiencing live video that is not smooth (e.g. missing frames).
  • There are many possible variables that could affect the Wi-Fi performance.
  • Try the 5G bandwidth on your Wi-Fi router (if supported). The F70W supports 2.4GHz or 5 GHz and up to the 802.11ac standard.
  • If you're using the Sphere2 software, go to ''Sphere2'' Options -> WirelessCam bit-rate setting and toggle the setting down to 1.24Mbps (for less bandwidth). You also have similar options available on the iPad or Android tablet AVer app.
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Power and Network LED light is steady and I am able to see the IP address on the screen as assigned by my Wi-Fi router, but my F70W is not detected by the software.
  1. Make sure your computer/tablet is connected to the same Wi-Fi network (same SSID) as the F70W document camera. If it is not, you may need to use the IP search method to connect to the F70W via the IP address (See #2 below).
  2. If it is not convenient to open the access ports, you can still connect to the F70W via the IP address of the F70W. Screen below shows where you would punch in the IP of the F70W.
  3. Security software (firewall, anti-virus) installed on your computer may be blocking communication between the F70W and the device you are using. Your Wi-Fi router also may be blocking some TCP/UDP ports. When these ports are blocked, F70W cannot access the Wi-Fi. Please check with your local MIS to unblock. Below is a list of ports to look out for.
    TCP/UDP  Port
    UDP 1900
    TCP 9527
    TCP 9528
    TCP 8557
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I can see my F70W in the list, but I cannot see the live view when I select the F70W.
  1. There may be some signal strength issues with the Wi-Fi connection. Try the following steps:
  2. If your Wi-Fi supports 5GHz radio, please connect to the 5GHz for better radio signal.
  3. There may be other devices using your Wi-Fi network at the same time. Bandwidth usage, packet loss and other connection elements may cause poor video quality.
  4. If you are connected via the Sphere2 PC/MAC software, reduce the bandwidth usage by toggling the bandwidth setting. (e.g. Sphere2 -> Options -> WirelessCam -> WirelessCam bitrate Settings)
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How to do F70 FW upgrade ?
  1. You would need to download the A+ Suite software and use the PC or MAC to update the firmware.
  2. Launch the ''Device Manager'' application found under the ''AVer Information, Inc'' -> A+ Suite folder.
  3. Make sure your computer is connected to the same Wi-Fi network the intended F70W(s) is connected to.
  4. Select ''Advanced Setting''.
  5. Make sure the F70W (which is already connected to the Wi-Fi network) is turned on. Also, it is recommended that these F70W(s) have the power plugged in.
  6. All F70W located in the same network will be listed as shown in the figure above.
  7. Those F70W that are upgradable will show up as ''Locked''. Click on ''Unlock'' for each F70W you would like to upgrade.
  8. The default password for F70W is ''admin''. Once you have entered the password, the status changes to ''Free''.
  9. Click on the ''Firmware upgrade'' button and proceed to download the most recent firmware from the AVer server.
  10. The upgrade would proceed once the latest firmware has been downloaded onto your computer. Once it reaches 100%, you can close the ''Firmware Update'' window.
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What does the TabCam solution consists of?

The essence of your tablet or laptop is mobility, but using it to present live content reduces your ability to stay mobile. TabCam streams live video wirelessly to your iPad, Android, Windows 8 tablet, or PC/MAC so you can keep your mobile devices mobile. The camera can be placed anywhere in the room leaving you free to present and manipulate the content from everywhere else. Engage your students by bringing TabCam to them, showcase their work, give feedback and work with others without being tied to the camera or a single position.

The Camera The App
  
  • Completely wireless
  • Pushes live video to App
  • Battery lasts 8 hours
  • Streams live video in the same network as App
  • Digital Whiteboard
    • Annotate, Highlight, Add text to live video & whiteboard
  • Screen Cast
    • Record full experience
    • Instant upload to the cloud
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What Tablet Platform does the TabCam App run on?

Apple iOS

Brand   Model   Size   TabCam compatibility  
Apple   iPad2   9.7”     Yes  
   iPad (3rd gen)   9.7”     Yes  
   iPad Mini   7.9”     Yes  
   iPad (4th gen)   9.7”     Yes  

Android

Brand   Model   Size   TabCam compatibility  
SAMSUNG   Galaxy Tab2 10.1   10.1”(1280*800)     Yes  
   Galaxy Tab3 10.1   10.1”(1280*800)     Yes  
   iPad Mini   7.9”     Yes  
   Galaxy Note 10.1   10.1”(1280*800)     Yes  
Sony   Xperia Tablet Z   10.1”(1920*1200)     Yes  
   Galaxy Note 10.1   10.1”(1280*800)     Yes  
Acer   ICONIA B   7”(1024*600)     No  
ASUS   TF300T   10.1”(1280*800)     Yes  
   Nexus 7   7”(1280*800)     Yes  


Windows Tablet
Minimum requirements for Windows 8 tablet:

  • Windows 8 (32bit)
  • 1.8Ghz Intel Atom or above
  • 2GB RAM
  • 16GB Flash Memory
  • 7 inches or more screen size (minimum 1024x768 display resolution)
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Battery and usage
Upon using the TabCam for the first time, it is recommended that users charge the battery for at least 4 hours prior to using it. Need more help? »» Contact us
Upon full charge, how many hours will the TabCam Camera stay on?
Approximately 8 hours. The TabCam is equipped with a 6-cell battery park (a little like what you have in your laptop). Whenever the camera is not being used, please plug in the power adapter to charge the camera in order to maintain full efficiency and longevity. Need more help? »» Contact us
How do I tell the battery capacity on the TabCam camera?

Battery LED  Battery Capacity
Green Between 30% - 100%
Orange Between 10% - 30%
Red Between 3% - 10%
Flashing Red  Less than 3%
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Can this product support flip teaching (flipped classroom) where students learn new contents online by watching video lectures at home and apply what they learn in the classroom?
Yes! Through the free AVer software, you can present, annotate, record, and stream lesson plans through sites such as YouTube™, Dropbox™, etc. Need more help? »» Contact us
Can I connect the TabCam to my computer?
Yes, you can connect the TabCam to your PC or Mac wirelessly using the AVer A+ Suite software. This software is free and downloadable at http://www.averusa.com/classroom-technology/support/aplus-suite.asp. Need more help? »» Contact us
Does the TabCam have a microphone?
The TabCam does not have an on board microphone but will use the tablets microphone to record audio. Need more help? »» Contact us
What is the difference between a TabCam and a Document Camera?
The TabCam is a completely wireless streaming camera that captures and broadcasts live content to your iPad, Android Tablet, or PC/MAC. You can annotate, record, and share lesson plans directly to DropBox™, YouTube™, Facebook™, and more. Need more help? »» Contact us
What is the Shooting Area of the TabCam?
The TabCam has a maximum shooting area of 13'' x 9.76'' (330mm x 248mm) Need more help? »» Contact us
I went through the setup page, but my TabCam is not connecting.
  1. If Power LED is always flashing
  2. Solution It means the QR Code scanning has failed. Please check the following steps:
  3. Make sure when you scan the QR Code that you minimize the glare on the tablet by placing a piece of paper over the camera head.
  4. Adjust focus: Press auto-focus button.
  5. Avoid being out-of-range: Make sure your computer/tablet screen is about 13 inches (330 mm) away from camera head.
  6. Reset: If repeating this sequence still does not work, press zoom-in or zoom-out to cancel the scanning process and restart the application and TabCam. Go through the setup instructions again to connect your TabCam to the Wi-Fi network.
  7. Power LED light changes to steady but Network LED lights blink sequentially and does not turn solid green
  8. Solution After scanning the QR Code successfully, activation should take about 30 seconds. If it takes longer than 30 seconds, this could mean your Wi-Fi network password was incorrect, or that your network may not be fully compatible with TabCam. Please check the following steps:
  9. If you have multiple Wi-Fi networks, choose the one with the strongest signal.
  10. Make sure the Wi-Fi router is still up and the security key is correctly entered.
  11. Check Wi-Fi Network Names and Passwords. TabCam can only join Wi-Fi neworks with names and passwords containing only letters and numbers. If the Wi-Fi router is WPA/WPA2 Enterprise, it is very possible the wrong password may cause the user's login to be locked. Please check MIS to unlock it.
  12. Make sure your TabCam's firmware version is the latest one.
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Power and Network LED light is steady but my TabCam is not detected by the software.
  • Make sure your computer/tablet is connected to the same Wi-Fi networks (same SSID) as the TabCam.
  • Security software (firewall, anti-virus) installed on your computer may be blocking communication between TabCam and computer/tablet. Your Wi-Fi router also may be blocking some TCP/UDP ports. When these ports are blocked, TabCam cannot access the Wi-Fi. Please check MIS to unblock. Below is a list of ports we used.
    TCP/UDP  Port
    UDP 1900
    TCP 9527
    TCP 9528
    TCP 8557
  • Need more help? »» Contact us
I can see my TabCam in the list but I cannot see the live view when I select the TabCam.
  • There may be some signal strength issues with the Wi-Fi connection. Please go through the following steps:
  • TabCam and your computer/tablet must be within 45 feet (13m) of your Wi-Fi router.
  • There may be other devices using your Wi-Fi network at the same time. Bandwidth usage, packet loss and other connection elements may cause the poor video quality.
  • Make sure your Internet connection has a minimum upload speed of 2.8 Mbps.
  • Your Wi-Fi router must be 802.11 g/n compatible.
  • If the above steps don't work, please restart your TabCam and try the QR Code scanning again.
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The video quality of TabCam is poor or disconnected most frequently.
This is also a strength issue in Wi-Fi connection. You can follow the previous steps to check. Need more help? »» Contact us
I can use my TabCam before but right now I cannot see my TabCam in the list and the Network LED light is always flashing.

There may some setting issues with the Wi-Fi router. Please check the following steps:

  • Check Wi-Fi Network Names and Passwords. If Wi-Fi Network Names and Passwords are changed, please following the Wi-Fi setup page to reset the Wi-Fi information to TabCam.
  • If Wi-Fi Network Names and Passwords have not changed, please restart Wi-Fi router and your TabCam.
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The TabCam is turned off and plugged into the AC adapter, is it still charging?
When plugged into the AC adapter, the TabCam is charging even when it is turned off and no LED indicators are displayed. Need more help? »» Contact us
How do I power on the TabCam? How do I power the TabCam off?
Press and hold the ''Red'' power button for around 2 seconds to power on the TabCam camera. Need more help? »» Contact us
How to do TabCam Firmware Upgrade
  1. You would need to download the A+ Suite software and use the PC or MAC to update the firmware.
  2. Launch the ''Device Manager'' application found under the ''AVer Information, Inc'' -> A+ Suite folder.
  3. Make sure your computer is connected to the same Wi-Fi network the intended TabCam(s) is connected to.
  4. Select ''Advanced Setting''.
  5. Make sure the TabCam(s) which is already connected to the Wi-Fi network is turned on. Also, it is recommended that these TabCam(s) have the power plugged in.
  6. All TabCams located in the same network will be listed as shown in the figure above.
  7. Those TabCams that are upgradable will show up as ''Locked''. Click on ''Unlock'' for each TabCam you would like to upgrade.
  8. The default password for TabCam is ''admin''. Once you have entered the password, the status changes to ''Free''.
  9. Now you can click on the ''Firmware upgrade'' button and proceed to download the most recent firmware from the AVer server.
  10. The upgrade would proceed once the latest firmware has been downloaded onto your computer. Once every single TabCam(s) reaches 100%, you can close the ''Firmware Update'' window.
Need more help? »» Contact us
How do I secure access to my TabCam through password?
  1. You would need to download the A+ Suite software and use the PC or MAC to secure access to your TabCam.
  2. Launch the ''Device Manager'' application found under the ''AVer Information Inc'' -> A+ Suite folder.
  3. Make sure your computer is connected to the same Wi-Fi network the intended TabCam(s) is connected to.
  4. Select ''Advanced Setting''.
  5. Make sure the TabCam(s) which is already connected to the Wi-Fi network is turned on. Also, it is recommended that these TabCam(s) have the power plugged in.
  6. All TabCams located in the same network will be listed as shown in the figure above.
  7. The TabCams will show up as ''Locked''. Click on ''Unlock'' to change the settings of each TabCam.
  8. The default password for TabCam is ''admin''. Once you have entered the password, the status changes to ''Free''.
  9. Once the TabCam status is free, highlight the desired TabCam and select ''Edit''.
  10. Check the ''Use Passcode'' box and enter the password you wish to use. When you are finished, press ''OK'' to confirm the changes. You will now be prompt to enter this password whenever you initially wish to connect to this TabCam.
  11. For additional security, you may also protect the unlock feature once you connect to the TabCam. The password is ''admin'' by default but you may change this by selecting ''Change admin password'' and entering in a new password in the Configuration window.
Need more help? »» Contact us