Flexible visualizers

Here are answers to some common questions about the visualizer (document camera)

30 entries

Can this product support flip teaching (flipped classroom) where students learn new contents online by watching video lectures at home and apply what they learn in the classroom?
Yes! Through the free AVer software, you can present, annotate, record, and stream lesson plans through sites such as YouTube™, Dropbox™, etc. Need more help? »» Contact us
Can I connect the visualizer to my computer?
Yes, it can connect to both PC and Mac with a USB Cable. Need more help? »» Contact us
Is it possible to use the visualizer without a computer?
Yes, it can connect to a projector or LCD screen using the video outputs. Need more help? »» Contact us
Does the visualizer have a microphone?
Yes, it has a built-in mic that makes it ideal for recording lesson plans and presentations. Need more help? »» Contact us
Does the visualizer have an adjustable neck?
It has a gooseneck that allows you to lean, bend, and flex the camera in any direction. Need more help? »» Contact us
Can the visualizer be mounted?
Yes, it comes with mounting holes on the bottom of the unit. It also has a Kensington slot on the side of the base for you to secure to a cart or table with a Kensington lock (purchased separately). Need more help? »» Contact us
Is there a light source on the visualizer?
It has a built in LED light attached to the camera head that provides light to your presentation when needed. Need more help? »» Contact us
Can you record video with audio with the visualizer?
Yes, you can record video with audio using the on-board recording or through the software provided. Need more help? »» Contact us
Is the visualizer compatible with Interactive whiteboards software?
Yes, with the AVerVision Flash Plug-in downloadable from AVer's website. Need more help? »» Contact us
What is the highest resolution you can display with the F50HD using your A+ suite software?
The highest resolution the F50HD can output is 1920 x 1080 at 30fps. Need more help? »» Contact us
Looking at the user manual I see that there is a RS-232/CVBS port on the visualizer, what is this? (for F30/F50/F50HD/F55)
This port splits to two connections using the RS232/CVBS splitter cable that comes within your package content. It converts the port into a RS-232 connection and also a composite video connection. Need more help? »» Contact us
How do I use the onboard annotation tool? (for F50/F50HD/F55)
  • The annotation toggle icon will appear during image playback mode. That is after you have selected an image and have a mouse (HID) device plugged into the visualizer and also have the toggle on the USB switch on the visualizer side panel switched to ''USB''.
  • In single image playback mode, you can use the annotation feature to overlay straight line or freeform line on the captured image with the USB mouse connected to the USB port of AVerVision visualizer. It comes with the following selections: Color Palette, Line Thickness, Line, Freehand, Capture, Eraser, and Hide/Show icons.
Need more help? »» Contact us
Using the Annotation (for F50/F50HD/F55)
  1. Presson the remote.
  2. Use thebuttons and select the image you want to annotate in the 16-thumbnail preview.
  3. Pressto make a selection and display the image in fullscreen.
  4. The annotation menu will appear on the upper left corner of the screen.
  5. Use the mouse and move the ''+'' cursor on the item in the annotation panel you want to use. Then left click the mouse button to make a selection.
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Why does the image look compressed when I am in annotation mode? (for F50/F50HD/F55)
The visualizer onboard computer automatically readjusts the image to 1024x768 during annotation mode. This is by design in order to ensure the stability of the whole system. Need more help? »» Contact us
Does the annotated image overwrite the original file? (for F50/F50HD/F55)
No, the system will save a new copy of the file under a different filename. Need more help? »» Contact us
Visualizer can't detect the inserted USB flash drive? (for F30/F50/F50HD/F33/F55)
Make sure the USB flash drive switch is set toand check if the USB flash drive is properly inserted. Need more help? »» Contact us
There is no Camera image on the presentation screen.
  1. Check all connections again as shown in the user manual.
  2. Verify the setting of the display output device make sure it is set to the correct input channel.
  3. The unit's power light turns Orange in standby mode. Press the POWER button again to turn it ON and the LED Power light will turn Blue.
  4. The default camera display resolution setting is on 1024X768. If your output device does not support this resolution no image can be projected.
  5. Check the TV/RGB switch on the side of the camera and set it accordingly to the type of display device you have.
  6. Check all cables are good among the display device, AVerVision Document Camera and your PC, replace cables if necessary.
Need more help? »» Contact us
The brightness on the presentation screen is dark and unreadable
  1. Turn on Auto Image in your unit's Menu (Menu > IMAGE > Advanced > Auto Image)
  2. Reset your document camera to default by pressing Menu > System > Default > Yes > Enter.
  3. Make sure there are sufficient lighting in the room or Turn on the LED lamp on your document camera head.

  4. Manually adjusts the Brightness and Contrast levels in the Camera's Menu.
  5. Your projector's bulb may need to be changed.
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The picture on the presentation screen is distorted or the image is blurry.
  • Reset all changed settings, if any, to the original manufacturer default setting. Press MENU then go to SYSTEM > Default and select YES in the OSD menu.
  • Use the Brightness and Contrast menu functions to reduce the distortion if applicable.
  • If you discover that the image is blurry or out of focus, press the Auto Focus button on the control panel or remote control.
Need more help? »» Contact us
There is no computer signal on presentation screen.
  1. Check all the cable connections among the display device, AVerVision Visualizer and your PC.
  2. Connect your PC to the AVerVision Visualizer first before you power on your computer.
  3. For notebook, repeatedly press FN+F5 to toggles between display modes and display the computer image on the presentation screen. For different command, please refer to your laptop manual.
Need more help? »» Contact us
The presentation screen does not show the exact desktop image on my PC or Notebook after I toggle from Camera to PC mode.
  1. Return to your PC or Notebook, place the mouse on the desktop and right click, choose ''Properties'', choose ''Setting'' tab, click on ''2'' monitor and check the box ''Extend my Windows desktop onto this monitor''.
  2. Then go back one more time to your PC or Notebook and place the mouse on the desktop and right click again.
  3. This time choose ''Graphics Options'', then ''Output To'', then ''Intel® Dual Display Clone'', and then choose ''Monitor + Notebook''.
  4. After you follow these steps, you should be able to see the same desktop image on your PC or Notebook as well as on the presentation screen.
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How do I record a video using the on-board recording button?
  1. Insert a USB flash drive into the USB memory slot. USB dip Switch should be moved towards the USB symbol. Now simply press the ''Recording'' button on your unit's control panel. To stop the recording, press the ''Recording'' button again. The video will save in .AVI format in your USB flash drive. F50HD can support USB flash drive from 2GB to 64 GB.
  2. Insert a SD card into the SD card memory slot. From your document camera's Menu, select Setting tab > Current Storage > SD memory card > enter. Now simply press the ''Recording'' button on your unit's control panel. To stop the recording, press the ''Recording'' button again. The video will save in .AVI format in your SD card. F50HD can support SD card from 1GB to 32GB.
Need more help? »» Contact us
The AVerVision Software cannot detect the document camera.
  1. Make sure your USB cable is connected.
  2. Make sure the USB cable or computer USB port is not defective.
  3. Move the USB switch on the document camera away from the USB symbol.
  4. Check your Device Manager, If Digital presenter driver shows damaged, right click and select ''Update Driver''.
  5. Make sure you have the most currently updated software, download list is found under Download tab.
Need more help? »» Contact us
How Do I Connect an External Microphone?
Plug a 3.5mm mono microphone toport. The built-in microphone on the control panel will be disabled when an external microphone is connected. The recorded audio will be in monophonic sound. Need more help? »» Contact us
How Do I Connect an Amplified Speaker?
Plug a 3.5mm plug amplified speaker toport. Only the audio from the video playback is supported.
We recommend connecting an amplified speaker to the Audio output port. Take caution when using earphones. Adjust the volume down on the remote to prevent hearing damage due to loudness.
Need more help? »» Contact us
How Do I Connect to a Microscope?
  1. Connect the AVerVision Visualizer to a microscope enables you to examine microscopic objects on a big screen. You need to purchase the optional accessory ''VISIFSEMA''.
  2. Change the image display mode to Microscope. Press MENU > select IMAGE tab > select MODE > select (microscope) and press .
  3. Aim the camera head at the farthest point and press AUTO FOCUS.
  4. Adjust the focus of the microscope.
  5. Select the appropriate rubber coupler size for the microscope eyepiece and insert it in the microscope adapter.
  6. Remove the microscope eyepiece from the microscope and connect it to the microscope adapter with the rubber coupler inserted. Fasten the 3 bolts until the adapter secures the eyepiece.
    For the eyepiece, we suggest using 15.5mm eye relief or higher.
  7. Attach the microscope adapter to the AVerVision camera head. Then connect it to the AVerVision and microscope.
    Make sure the arrow on the camera head and microscope adapter are on the same side to connect and twist clockwise for the arrows to meet and lock.
Need more help? »» Contact us
How Do I Transfer Captured Images/Videos to a computer?
  1. This enables you to transfer the captured image from the built-in memory or SD to a computer.
    The instruction below MUST be read and followed BEFORE connecting the USB cable.
  2. Make sure to set the USB switch tofor the computer to detect AVerVision F50HD.
  3. MUST set the USB to PC as STORAGE before connecting the USB cable.
  4. When ''Mass Storage Start…'' appears at the lower right corner of the presentation screen, you may now connect the USB cable.
  5. Upon connecting the USB cable, the system automatically detects the new removable disk. You can now transfer the captured image(s) from the F50HD built-in memory to the computer hard disk.
Need more help? »» Contact us
How do I turn off the on-screen display of the AVer logo?
To turn off the AVer logo display, press and hold the Left and Menu button for 3 seconds. Repeat this step to re-enable the logo display. Need more help? »» Contact us
The sound is intermittent when playing back the video recorded via USB. (F17-8M/F50-8M)
Please upgrade the firmware by following the steps below.
Step1: connect F17-8M/F50-8M to the computer.
Step2: open Sphere2 software, and make sure the software is the latest.
Step3: go to Options> Camera setting> USBCam & WirelessCam firmware upgrade setting.
Step4: click download on the pop up window to download the firmware from the internet.
Step5: once download complete, select the visualizer and then hit the firmware upgrade button.
Need more help? »» Contact us
What's the dimension of anti-glare sheet?
Anti-glare sheet for all current models: 210*148.5㎜ Need more help? »» Contact us